Course Overview
The Short course in Conflict Management is an online professional development course that will teach you the principles and techniques critical for effective conflict management, negotiation and dispute resolution. It will teach you how to work with difficult people and provide you with the tools to necessary to create win-win situations.
This online professional development course will introduce you to many aspects of effective negotiation that can be applied to the everyday negotiations that you encounter at home, socially and in the workplace. Ultimately you will learn a range of tactics that will empower you to achieve positive outcomes during conflict and develop your interpersonal and problem solving skills to successfully navigate conflicts, disputes and negotiate with confidence.
Topics
ü Defining conflict
ü Types of conflict
ü Open conflict vs hidden conflict
ü Reflection vs spontaneity
ü Stages of conflict
ü Conflict management strategies
ü Conflict resolution
ü Communication and conflict
ü Communication barriers
ü Active listening
ü Paraphrasing
ü Power questioning
ü Body language
ü Facilitating conflict
ü Managing differences
ü Interventions
ü Tactics and methods used in dispute resolution
ü Dealing with resistance
ü Negotiation strategies
Assessment
Assignment-based
Course Duration
Course duration: Approximately 25 hours. As a guide, short course courses can be completed within 5-10 weeks of part-time study.
Distance Learning access: 2 months’Distance Learning access, with free extensions available
