Course Overview
Wherever different personalities meet in everyday professional life, different views and
interpretations are on the agenda. This often leads to open or hidden conflicts. It is crucial not to
fear conflicts or consider them as disturbing, but much more as a chance for better and more
creative problem solving! Because the problem is not the conflict itself, but the handling of the
conflict situation!
In order to use this potential optimally, it is necessary to have a mastery of tools with which one’s
own logic and ways of thinking become visible to others, and help them to decode the individual
interests behind them. One’s own attitude and approach to the logic of others determines the
guises and escalation steps of conflicts. These decisive aspects are therefore focussed on in our
conflict management seminars.
Course Objectives
By the end of the course, the learner should be able to;
Define conflict.
Identify assumptions of conflict.
Recognize the five styles of conflict resolution and the benefits and pitfalls of each style.
Demonstrate the important role Communication plays in conflict prevention and
management
Understand the principles of negotiation, mediation, and advocacy
Select and apply negotiation, mediation, and advocacy skills in a variety of social work
contexts,
Discuss the effect that power has on conflict resolution.
Implement a strategy for continuous conflict management.
Assignments
In order to demonstrate their understanding of the course content, students will be required to
submit three assignments.
DURATION: 3 Months
REGIONS TARGETED: Global
COURSE FEE: Euros 500
LANGUAGE: English
FORMAT: Online Learning
GENERAL COURSE CONTACT: info@globalreliefinstutute.org
