Course Overview
The Short course in Office and Administrative Support is an online professional development course that will teach you the essential knowledge and skills required to be a successful office professional. This online course will help you discover the essentials of administrative support, information and records management, office communications and coordination, as well as giving you the tools, techniques and industry practices that you will help you to be more competent and productive in your role as a personal or executive assistant.
Topics
- The contemporary office
- Professionalism in the office
- Essential administrative Skills
- Professional Behaviour
- Office Politics
- Interpersonal skills
- Time management
- Effective business communication
- Working effectively for your boss
- Building credibility
- Maintaining authenticity
- Fostering a positive work environment
- Basic office skills
- Office practices
- Telephone etiquette
- Memos and reports
- Email writing
- Using office technology
- Word processing
- Information management
- Office policies and procedures
- Meetings and conferences
- Records management
Assessment
Assignment-based
Course Duration
Course duration: Approximately 25 hours. As a guide, short course courses can be completed within 5-10 weeks of part-time study.
Distance Learning access: 2 months’-learning access, with free extensions available.
