Course Overview
Effective communication skills are essential to the successful operation of any organization and
its individuals. The Certificate in Effective Communication is designed for those interested in
developing skills to communicate messages efficiently both in writing and orally, present
themselves professionally and communicate confidently in any situation
The ability to communicate effectively and present ideas clearly is perhaps the most important
skill you need to have in order to be successful in any career. Good communication skills are key
in many situations – whether you are making a presentation to potential clients, giving speeches
at company events or having an individual meeting with your supervisor. The Effective
Communication Skills Certificate Program is designed to help you become a better, more
effective presenter.
Course Objectives
By the end of this course the learner should be able to;
- Understanding how communication works
- Gaining active listening and responding skills
- Seeing things from other points of view
- Managing assumption more effectively
- Understanding your own strengths and weaknesses
- How others may see you
- Looking at body language
- Increasing self confidence and self esteem
- Dealing with difficult people or situations
- Styling up your communications skills in Projects implementation and dealing with
peers and communities
Course content
Foundation Tools
o Set clear communication objectives
o Establish clear understanding of roles
o Clarify the requirements and process that is most effective to achieve communication
outcomes
o Identify and utilize common ground for successful interactions
The Communication Process
o Stages of Communication
o Prepare the message
o Match the message
o Deliver the message
o Barriers to communication
Feedback
o FICS (Facts, Impact, Consequences, Suggestion)
o BOOST (Balanced, Objective, Observable, Specific, Timely)
Presentations
o Preparation and the purpose statement
o Spicing up your presentation and using aids
o Understanding and improving body language
o SMART objectives (Specific, Measurable, Achievable, Realistic, Time)
o WIIFM (What’s In It For Me)
Written communication
o Being audience-centric
o Power of plain language
Cultural differences and classification
o Low context versus high context
o Monochromic versus polychromic
Social styles: analytic, driver, amiable, expressive
Internal communication
Negotiations and Conflict Management
- Communicating Non-Defensively
- Communicating Exercise-Real Plays
- Facilitating Team Communications
- Dealing with Dreaded Behaviors
Influencing
o Expanding the Skill Set
o Influencing Framework
o Guidelines
o Personal Needs and Motivations
o Influencing Strategy
Assignments
In order to demonstrate their understanding of the course content, students will be required to
submit three assignments.
DURATION: 3 Months
REGIONS TARGETED: Global
COURSE FEE: Euros 500
LANGUAGE: English
FORMAT: Online Learning
GENERAL COURSE CONTACT: info@globalreliefinstitute.org
